NP

Refund & Cancellation Policy

Effective date: 9 July 2026

At Yasha Limited, we want you to be completely satisfied with the Notify Partners service. This Refund Policy outlines your rights regarding refunds and cancellations.

1. 14-Day Money-Back Guarantee

1.1. "We offer a 14-day money-back guarantee for first-time subscribers. If you are not satisfied with the Service for any reason, you may request a full refund within fourteen (14) calendar days of your initial payment, no questions asked."

1.2. This guarantee applies to your first subscription purchase only. Subsequent renewals and repeat purchases are not eligible for the 14-day guarantee.

2. How to Request a Refund

2.1. To request a refund, simply contact us at support@notify.partners with the email address associated with your account and a brief note requesting a refund.

2.2. "We will process your refund within ten (10) business days of receiving your request."

3. Refund Method

3.1. Refunds are issued to the original payment method (credit or debit card) used for the purchase. All payments are processed through our payment processor, Stripe, and supported cards include Visa and Mastercard.

4. After the 14-Day Period

4.1. After the 14-day guarantee period, refunds may be granted at discretion in these circumstances:

  • A documented material breach of service on the company's part (extended unavailability exceeding service level commitment)
  • A billing error resulting in duplicate or incorrect charges

4.2. Partial (pro-rata) refunds may be considered for unused portions of annual or multi-month subscriptions when a refund is granted under this section.

5. Non-Refundable Situations

5.1. Refunds will not be issued in the following cases:

  • Your account was suspended or terminated due to a violation of the Terms of Service
  • The refund request is made after the 14-day guarantee period and does not fall under the exceptions in Section 4

6. How to Cancel Your Subscription

6.1. You can cancel your subscription at any time using one of these methods:

  • Self-service: Log in → Account Settings → Subscription → Cancel
  • Email: Send a cancellation request to support@notify.partners

6.2. "Upon cancellation, your access to paid features will continue until the end of your current billing period. No further charges will be made."

6.3. There are no cancellation fees or penalties.

7. Auto-Renewal

7.1. "All subscriptions renew automatically at the end of each billing period. You will be charged the same amount as your current plan unless you cancel before the renewal date."

7.2. "To avoid being charged for the next billing period, cancel your subscription at least twenty-four (24) hours before the renewal date."

7.3. You can check your next renewal date in your Account Settings under the Subscription section.

7.4. By subscribing, you agree to recurring billing at the interval and price of your selected plan until you cancel.

8. EU Consumer Rights

8.1. "If you are a consumer in the European Union, you have the right to withdraw from a distance contract within 14 days without giving any reason, as provided by the EU Consumer Rights Directive (2011/83/EU). Our 14-day money-back guarantee meets or exceeds this requirement."

8.2. If you are unable to resolve a complaint about a refund or cancellation through direct contact with us, you may also submit your dispute to the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.

9. Governing Law and Disputes

9.1. This Policy shall be governed by and construed in accordance with the laws of the Republic of Cyprus.

9.2. The parties agree to attempt to resolve any dispute arising out of or in connection with this Policy amicably in the first instance. We will respond to any formal complaint or dispute notice within thirty (30) days of receipt.

9.3. If a dispute cannot be resolved amicably, it shall be submitted to the exclusive jurisdiction of the competent courts of Limassol, Cyprus.

10. Contact Us

For any questions about refunds or cancellations, please contact us at:

Yasha Limited Office 908H, 9th floor, Nicolaou Pentadromos Center, Limassol 3312, Cyprus Email: support@notify.partners

Company Information:

Yasha Limited (HE 419811) Office 908H, 9th floor, Nicolaou Pentadromos Center, Limassol 3312, Cyprus Email: support@notify.partners Phone: +370 669 23643